kriya11 FAQ — Get Your Answers Fast

You must be at least 18 years old to register and play on kriya11. This is a strict requirement and applies to all players regardless of which game they play. kriya11 takes responsible gaming seriously — if we detect that a player is underage, the account will be permanently closed and any funds returned.

No. Each player is allowed one account only. Duplicate accounts are detected automatically and will result in both accounts being suspended. If you've lost access to your original account, contact support at [email protected] to recover it rather than creating a new one.

Go to /login and tap "Forgot Password". Enter the mobile number linked to your account and you'll receive an OTP. Use that OTP to set a new password. The whole process takes under two minutes. If you no longer have access to your registered mobile number, contact our support team directly.

Log in to your kriya11 account and go to Account Settings. You can update your display name and email address directly. To change your registered mobile number, you'll need to contact support for verification — this is to protect your account from unauthorised changes.

If you want to close your account, email [email protected] with your registered mobile number and a request to close the account. Any remaining balance will be returned to your bKash or Nagad account before closure. If you're closing your account due to gaming concerns, please visit our Responsible Gaming page first — we have self-exclusion options that may help.

kriya11 supports the most popular mobile banking apps in Bangladesh:

• bKash
• Nagad
• Rocket (DBBL Mobile Banking)

All deposits and withdrawals are processed through these channels. There is no support for international cards or bank transfers at this time.

The minimum deposit on kriya11 is ৳100. There is no maximum deposit limit for standard accounts. Deposits are credited to your kriya11 wallet instantly after the bKash or Nagad transaction is confirmed — usually within 30 seconds.

Most kriya11 withdrawals are processed within 15 minutes. During peak hours or if your withdrawal requires a manual review, it may take up to 2 hours. Withdrawals are sent directly to the bKash, Nagad, or Rocket number linked to your account. The minimum withdrawal amount is ৳200.

First, check that the bKash or Nagad transaction was successful on your mobile banking app. If the transaction shows as completed but your kriya11 wallet hasn't been credited after 5 minutes, contact support with your transaction ID (TrxID) and the amount. Our team will resolve it within 30 minutes during business hours.

kriya11 does not charge any fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. Check your mobile banking app for their current fee schedule.

For security reasons, withdrawals are sent to the mobile banking number registered on your kriya11 account. If you need to change your withdrawal number, contact support with your account details and proof of ownership of the new number. This process typically takes 24 hours to complete.

kriya11 currently offers seven games:

• Fierce Fishing — fishing arcade with prizes up to ৳50,000
• Monster Plinko — physics-based peg board with up to 10x multipliers
• Callbreak — live multiplayer trick-taking card game
• Lucky Bingo — live bingo rounds running 24/7
• Go Goal Bingo — football-themed bingo variant
• Blocky Block — casual block puzzle with daily bonuses
• Voucher — daily scratch-style instant win cards

All games share the same wallet and account.

All kriya11 games use a certified Random Number Generator (RNG) to determine outcomes. Game results are generated before you place your bet and cannot be influenced by the platform or any player. The RNG is independently tested to ensure fairness. kriya11 does not manipulate game outcomes — what you see is what you get.

Minimum bets vary by game. Most games on kriya11 start from as low as ৳10 per round, making them accessible for players with any budget. Fierce Fishing and Monster Plinko have flexible bet sizes you can adjust before each round. Callbreak table stakes vary — low-stakes tables start from ৳20 per hand.

Yes. Your kriya11 wallet works across all games simultaneously. You can have a Voucher scratch card open in one tab while playing Fierce Fishing in another. Winnings from all games are credited to the same wallet in real time. Switching between games requires no fund transfers or separate logins.

kriya11 saves your game state on the server. If you disconnect mid-round, the round will complete automatically based on the RNG result already generated. When you reconnect, you'll see the outcome and any winnings will already be in your wallet. For live multiplayer games like Callbreak, a disconnect may result in an automatic fold — reconnect as quickly as possible to minimise impact.

kriya11 runs several ongoing promotions:

• Daily login bonus — log in every day to collect free credits or voucher cards
• First deposit bonus — extra credits on your first deposit
• Referral bonus — earn rewards when friends you refer register and deposit
• Reload bonuses — periodic deposit match offers for existing players
• Holiday specials — limited-time promotions during Eid, Puja, and major sporting events

Check the Promotions section in your account for currently active offers.

Yes. Most kriya11 bonuses come with wagering requirements — you need to play through the bonus amount a certain number of times before you can withdraw it as cash. The specific wagering requirement is shown clearly on each bonus offer before you claim it. Always read the bonus terms before accepting any offer.

Share your unique referral link (found in your account dashboard) with friends. When a friend registers using your link and makes their first deposit, you receive a referral bonus credited to your wallet. There's no limit to how many friends you can refer — the more you refer, the more you earn. Referral bonuses are credited within 24 hours of your friend's first deposit being confirmed.

First, check that you met all the conditions for the bonus (minimum deposit amount, correct promo code if required, account in good standing). If you believe you qualify but the bonus hasn't appeared within 30 minutes, contact support with the promotion name and your deposit details. Our team will investigate and credit the bonus manually if you're eligible.

The kriya11 app is available as a free APK download for Android. Visit /app on your phone's browser, tap the download button, and install the APK. You may need to enable "Install from unknown sources" in your Android settings — this is normal for apps downloaded outside the Play Store. The app is safe and contains no malware or ads.

The kriya11 app requires Android 5.0 (Lollipop) or higher. It works on most mid-range and budget Android phones including Symphony, Walton, Xiaomi Redmi, Samsung Galaxy A-series, and Realme devices. The app file size is approximately 24 MB and runs smoothly on 4G or Wi-Fi connections.

Currently, the kriya11 app is only available for Android. iPhone users can access all kriya11 games through the mobile browser at kriya11.vip — the website is fully optimised for iOS Safari and works well on all iPhone models. An iOS app may be available in the future.

If the app won't install, try these steps:

• Go to Settings → Security → enable "Unknown sources" or "Install unknown apps"
• Make sure you have at least 50 MB of free storage
• Delete the downloaded APK file and re-download it from /app
• Restart your phone and try installing again

If the problem persists, contact support with your phone model and Android version.

Yes. kriya11 uses SSL encryption on all pages and API connections. Your personal data and payment information are stored securely and never shared with third parties for marketing purposes. For full details on how we handle your data, read our Privacy Policy.

Change your password immediately via /login → Forgot Password. Then contact support at [email protected] to report the suspected breach. Our security team will review your account activity and lock any unauthorised sessions. Never share your password or OTP with anyone — kriya11 staff will never ask for your password.

kriya11 provides responsible gaming tools including deposit limits and self-exclusion. You can set a daily, weekly, or monthly deposit limit from your account settings. To self-exclude temporarily or permanently, visit our Responsible Gaming page or contact support. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.

Email [email protected] with a description of the issue, the game name, the time it occurred, and a screenshot if possible. Our technical team reviews all bug reports and will respond within 24 hours. If the bug caused an incorrect game outcome, we will investigate and correct your balance if needed.